Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Business Consultant. Main duties:
Support of the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals and opportunities faced by the clients.
Support of the Solutions area by participating in the summary and structuring of presentations at business and process levels for the client and project executive board.
Consultant/functional lead role within the project teams assigned in an implementation of Salesforce or other technologies linked to CRM solutions.
Advisory role in the decisions related to the technology and business processes.
Definition and reengineering of client, commercial area and business operations related.
Structuring of business cases: situation, complication and focus proposal for analysis and resolution.
Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
Working closely with our customers to understand the current business processes at a detailed level.
Designing business processes.
Designing data flows within business processes.
Designing solution with the technical architects.
Writing functional specifications and user stories.
Working with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
Identifying business process improvements and opportunities for automation.
Understand customer's processes and connect business requirements with the functional capabilities of the application.
Using most efficient approach including Design Thinking, Scrum Agile, Lean 6 Sigma or SaFe methodology.
Gather and synthesize Business Goals and Requirements and Success Measure KPIs.
Capture As-Is processes and Define To-Be process to match Salesforce Standard Solution and Industry Best Practices.
Experience & Skills:
+ 5 years of experience as a consultant in processes, business, and/or digital transformation.
Experience on definition and process improvement methods.
Experience in Salesforce Consulting.
Experience generating documents and presentations, structured and oriented to executive and specific audiences.
Experience developing omnichannel strategies.
Ability to dialogue with technical teams.
Business Process Management.
Good communicative skills, both oral and written.
Good level of interlocution both in Spanish and English (oral and written).
A good level of French would be a plus.
What do we offer:
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
Professional development: Evolve, grow and get where you want to go.
About us:
We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow.
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