Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship, mainly focused on innovation.
We are looking for a Senior Business Consultant.
Main Duties: Support the Solutions area by participating in projects and proposals while offering solutions and a functional view of the issues, goals, and opportunities faced by clients.Participate in the summary and structuring of presentations at business and process levels for the client and project executive board.Consultant/functional lead role within the project teams assigned in the implementation of Salesforce or other technologies linked to CRM solutions.Advisory role in decisions related to technology and business processes.Definition and reengineering of client, commercial area, and business operations.Structuring of business cases: situation, complication, and focus proposal for analysis and resolution.Participate in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.Work closely with customers to understand current business processes at a detailed level.Design business processes and data flows within business processes.Design solutions with the technical architects.Write functional specifications and user stories.Work with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups to elicit and define business requirements.Analyze data requirements, structures, and integration points of the process, and create mappings to Salesforce objects or external REST endpoints.Work closely with Project Managers, Technical Architects, and directly with clients proposing architect technology solutions to meet client needs.Identify business process improvements and opportunities for automation.Understand customer processes and connect business requirements with the functional capabilities of the application.Use the most efficient approaches including Design Thinking, Scrum Agile, Lean 6 Sigma, or SaFe methodology.Gather and synthesize Business Goals and Requirements and Success Measure KPIs.Capture As-Is processes and define To-Be processes to match Salesforce Standard Solution and Industry Best Practices. Experience & Skills: 5+ years of experience as a consultant in processes, business, and/or digital transformation.Experience in definition and process improvement methods.Experience in Salesforce Consulting.Experience generating documents and presentations, structured and oriented to executive and specific audiences.Experience developing omnichannel strategies.Ability to dialogue with technical teams.Business Process Management.Good communicative skills, both oral and written.
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