Are you considering your next career move? At Allianz, we are seeking a Senior Business Architect to join our Contact Center Solutions Department in Barcelona. The department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Additionally, we are developing a cutting-edge Cloud-Based Platform to modernize customer call center environments, enhance the end customer experience, and streamline reporting processes.
The perfect candidate should have experience in the Product Governance Framework, which ensures products and customer requests align with strategic objectives, meet regulatory requirements, and deliver customer value. They are adept at identifying key challenges related to call center technology products, approvals, and implementations. Additionally, the candidate should be open to traveling to customer or provider on-site meetings.
You Will:Utilizes voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting.Creates product requirements based on input from the products and governance squads.Supports the vendor in understanding defined requirements.Verifies system and product specifications.Translates business requirements into technical system specifications.Maps and documents dependencies and influences of new system requirements.Maintains structured system-specific documentation.Works with product owners and development teams to ensure implemented functionality meets guidelines and supports the entire development lifecycle.Defines the ultimate vision for proof-of-concept and solution technical architecture, develops application designs consistent with SOA principles, and identifies relevant modules and services for future solution architecture.Makes low-level design decisions, identifies potential evolution paths, and communicates impacts of architectural decisions to stakeholders.Your SkillsBetween 5 to 10 years of work experience in Call Center environments.Experience in working with Call Center technology in Cloud environments.More than 3 years' experience in contact centre systems analysis, in designing contact centre services, processes, and environments.Understand Contact Centre ECO systems dependencies, for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.Computer Science Degree or Technical Certification in Telecommunication or similar field.We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry's largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I StatementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
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