Senior Business Analyst

We are seeking a Senior Business Analyst to support our client's team in the automotive industry. The role involves contributing to a strategic project aimed at replacing the current CRM IT system with a modern solution by 2026. The project entails analyzing and optimizing customer service processes and integrating new IT applications into the existing IT landscape.Key Responsibilities:
Analyze and document complex technical and strategic processes
Validate requirement elements and architectural artifacts
Define and document project requirements
Implement an IT application contract and ensure smooth integration into the existing IT landscape
Provide user training and facilitate the transition of the solution to operations
Create and manage epics, features, and BPMN processes
Coordinate cross-functional technical topics with various stakeholders
Technical and Experience Requirements:
At least 5 years of experience as a Business Analyst, Requirements Engineer, or Product Owner, including a minimum of 2 years in IT projects
5 years of consulting experience in CRM or marketing
Demonstrated experience in process optimization and automation projects
Proficiency in agile methodologies such as SCRUM or SAFe
Extensive experience (minimum 5 years) with JIRA and Confluence
Expertise in creating epics, features, and user stories
Knowledge of EU tender projects
Familiarity with MS Teams for project communication and MS SharePoint for document management
Join a forward-thinking team working on a high-impact CRM transformation project. Your expertise will help shape the future of customer service processes and IT integration. Apply today to be part of a dynamic project delivering innovative solutions.