DESCRIPTION
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.
Purpose of job
We are seeking a seasoned and visionary Senior Building Management System (BMS) Specialist to support the recruitment, lead and mentor a newly established team. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with exceptional leadership skills and business acumen. The successful candidate will spearhead efforts to maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.
Key job responsibilities
Support, mentor, and inspire fellow BMS Specialists, fostering a collaborative and innovative work environment.
Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.
Design, implement and manage advanced BMS Standard Operating Procedures, Policies, specifications and processes which are scalable across the globe.
Maintain and optimise BMS technologies, IoT platforms, and data analytics of the BMS.
Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
Monitor and analyse BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
Establish and maintain strong relationships with internal stakeholders and external clients, ensuring a customer-centric approach.
Provide strategic insights and recommendations to management on BMS trends, improvements, issues, team skillsets, industry best practices, and emerging technologies.
Manage project timelines, budgets, and resources, ensuring successful execution of BMS initiatives.
Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
Stay current with industry regulations, standards, and certifications to ensure compliance and best-in-class performance.
Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
Flexible to working shift to ensure the 24/7 BMS support team and BMS customers around the world receive timely and re-assuring support required.
BASIC QUALIFICATIONS
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field (or equivalent practical work experience).
Extensive experience in BMS programming and automation, within building controls or related field.
Strong knowledge and troubleshooting of control signals (VDC, mA) and low voltage power (24-AC/DC).
Ability to integrate and remotely troubleshoot multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalised data for standard visualisation.
Ability to remotely troubleshoot IP communications issues for networks such as Niagara Fox, MQTT, BACnet/IP and SNMP.
Deep understanding of HVAC, lighting, security, and other building systems, as well as energy management principles.
Demonstrated ability to manage and prioritize multiple projects in a dynamic environment.
PREFERRED QUALIFICATIONS
Experience with global project management and working with multicultural teams.
Proficiency in cloud-based IoT platforms, data analytics, and visualisation tools.
Certification in relevant programming languages or BMS systems.
Certification with Tridium Niagara and/or Distech Controls.
Strong customer relationship management skills.
Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment.
Proficient in other spoken languages.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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