Senior Billing Analyst Job Description

Position Overview Job Title: Senior Billing Analyst
Job Type: Full-Time
Location: Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures.
The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff.
You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.Candidate Qualifications The Ideal Candidates For This Position Are Highly Motivated, Dedicated And Should Possess The Below Qualities:
Bachelor's degree in Accounting, Finance, Business Administration or related field.5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment.Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software).Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations.Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies.Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment.Experience with process improvement initiatives, automation projects, and system implementations is a plus.Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations.Compensation Details At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.
Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Physical Requirements This job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
The purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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