Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email?
The target is to ensure excellent service standards and maintain high customer satisfaction.
What you'll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of businessConsultative Sales: Demonstrate a commitment to consultative sales to achieve client goals.Portfolio Management: Managing top tier clients & agencies consisting of medium business clients, focusing on revenue uplift for their business and our client.
Deep analysis of ad performance and current social media strategies, and advising on key opportunities for growthClient Needs Analysis: Prioritize outreach based on an understanding of client needs and industry insights.Market Research: Gain a deep understanding of industries, market(s), and client business models to tailor experiences for local advertisers.Opportunity Identification: Identify sales opportunities and provide tailored solutions with an emphasis on budget optimization and allocation to meet client objectives.Product Optimization: Engage with clients proactively and reactively to assess and optimize product performance.Continuous Improvement: Suggest improvements for ad products and customer experiences.Knowledge Development: Develop and maintain expert knowledge of our advertising solutions and their impact on performance.Client Engagement: Providing market insights and working on account plans to strategize client's goals.Performance optimization, data-driven storytelling, building trusted stakeholder relationships & strategic long-term planning.Essential Experience and Skills: Language Skills: Fluency in German, Dutch or Italian and very good command of English (at least B2 level).Digital Marketing Expertise: Must have 2 years' experience in social media and digital marketing specifically for our client platform.
Knowledge of other advertising platforms is a plus.Sales Knowledge: Deep understanding of sales, vertical, and local market knowledge, as well as expertise in cross-channel media selling.Work Ethic: Highly motivated individuals with a strong work ethic.Sales Experience: At least 4 years overall of sales-oriented experience, entrepreneurial thinking, and a 'go the extra mile' attitude.Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship.Experienced problem solver and proactive communicator with excellent communication, interpersonal, and sales-driven soft skills.Commitment to delivering an exceptional customer experience through multi-touch cross/upselling service model.Ability to perform in a fast-paced environment, having accountability of own metrics and results.What we offer: Indefinite contractCompetitive remuneration package (14 Salaries)Achievable monthly performance bonusOpportunities for international career through our International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental Care3 euros meal voucher in Up Hellas card per working dayFree gym and other well-being activitiesEnjoy your lunch break with co-workers at our new Restaurant.You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the 'wow' too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. ConcentrixHellas is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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