Your Mission As a Senior Applications Engineer, your mission is to lead the design, development, and maintenance of advanced technical solutions that support the organisation's strategic goals. You will apply your extensive technical expertise to solve complex problems, mentor junior engineers, and ensure the operational success and continuous improvement of Jira and Confluence, maximising business value efficiently and ensuring an exceptional user experience.
The Corporate Platforms team is responsible for enabling staff productivity through the use of corporate tools, process automation and reporting. This global team, spread between London, Malaga, Madrid forms part of IT Services.
Reporting to the Corporate Platforms Manager, the successful candidate will have a proven track record in administrating and optimising on-premises Jira and Confluence for a global technology company. You will bring excellent technical skills, a user-centric approach, problem-solving and analytical skills, and the ability to thrive in a fast-paced, dynamic environment.
What You'll Do Customise and enhance the user experience of Jira and Confluence.
Configure and manage Jira to align with business processes within best practices.
Propose innovative ways to utilise Jira and Confluence to solve business challenges and improve collaboration.
Contribute to the development of the Atlassian solutions roadmap that aligns with the organisation's strategic objectives and business needs. Participate in IT Service Management improvement initiatives and contribute ideas for enhancing Solution Delivery and customer satisfaction.
Lead the design and development of complex technical solutions, ensuring they meet business requirements and industry standards. Maintain, optimise, and scale existing systems and infrastructure to ensure high performance, availability, and security.
Identify, diagnose, and resolve intricate technical issues in a timely and effective manner.
Provide guidance and mentorship to junior engineers, fostering their professional growth and development.
Create and maintain comprehensive documentation for all technical solutions, including design specifications, system configurations, and operational procedures.
Collaborate with cross-functional teams, including IT, business units, and external vendors, to ensure seamless integration and implementation of technical solutions.
Stay up-to-date with emerging technologies and industry trends, recommending and implementing innovative solutions to enhance system capabilities and performance.
Lead reviews, testing, and quality assurance processes to ensure the delivery of high-quality technical solutions.
Drive continuous improvement initiatives by identifying areas for enhancement and implementing best practices in engineering processes.
What You'll Bring 5+ years of experience as a Jira and Confluence system administrator using Jira software and Jira Service Management.
Experience with Jira Data Center (on-premises).
Bachelors degree in Computer Network, Systems Administration or related degree.
A deep understanding of the functionalities, features, and configurations of Jira and Confluence, both on the front end (user interface) and back end (administration, customization, integration). This includes software and JSM configurations, workflows, security schemes, fields, dashboards, reports, insight objects, and boards.
Atlassian Jira university certifications.
Strong technical skills in relevant engineering disciplines, with a proven ability to lead the design, development, and maintenance of complex systems.
Excellent problem-solving skills, with the ability to analyse and resolve complex technical issues.
High level of attention to detail and accuracy in all technical tasks and documentation.
Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively to diverse audiences. Proven ability to lead and mentor a team of engineers, fostering collaboration and professional growth.
Strong collaborative skills with the ability to work effectively with cross-functional teams and stakeholders.
Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Significant experience in an engineering role, with a proven track record of leading projects and delivering advanced technical solutions.
While this job description encompasses core responsibilities, it is not exhaustive. The role may entail additional duties to accommodate dynamic business demands and growth.
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