Job Description The Opportunity
Cint seeks a Senior Analyst for our Demand Integrations Team, reporting directly into our regional lead. This is a junior role, supporting the individual regional teams and their customers while having the responsibility for a small, individual portfolio of customers. The Demand Integrations team's mission is to deliver deep technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations. As Senior Analyst in the Demand Integrations team, you will support a set of existing customers and the onboarding of new customers and ensuring that their integration is done quickly and successfully. You will also be responsible for a smaller subset of customers, their health and growth metrics and any interaction with them. Important metrics for every Senior Analyst are the health of the customer's integration, the growth of the customer and the speed to launch for every new customer. The Senior Analyst works closely with the Integration Consultants, Customer Success Team and the Account Management. On the technical side, we provide feedback to our internal tech and product teams about customer feedback and needs.
What You Will Do
- Build and manage relationships with customers in our allocated portfolio to drive the health and growth of your customer's integrations
- Gain an understanding of your customer's internal structures, key stakeholders and their business and needs
- Provide technical guidance to customers during all phases of their integration life cycle
- Collaborate with the other account team members to update them on progress, plan and implement measures to grow your customers
- Analyze your customers' integration performance on a regular basis to proactively recommend improvements internally and to your customers
- Investigate and resolve customer issues in a timely and professional fashion
- Develop a full understanding the industries in which Cint and your customers operate
- Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
- Practice superior time management self-discipline to work independently from home
Qualifications
Technical experience relating to APIs, API implementation, platform-to-platform integrations
Ability to focus on large amounts of data daily
Enjoys solving problems and prefers analytical methods
Strong communicator and flexible team player
Ability to convey complicated ideas to non-technical stakeholders
Tech-savvy, with proficiency in using MS-Office products - key features expertise: Excel V-lookups, Pivot tables with filtering/formulas/etc, de-duplications checks
Extremely thorough and detail-oriented in both communication and analysis
Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
Bonus Points If You Have
- Bachelor's degree. (Business administration, information technology, Market Research, computer science, information technology, engineering or related discipline preferred)
- Familiarity with internet protocols and API frameworks, as well as at least one programming language
- Experience with SQL, Postman, Power BI, JIRA, or Salesforce is a plus
- Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
- Additional Language skills beyond English
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