.Senior Advanced Support Engineer (Database & Cloud) - 22000336Languages Required: English, SpanishPreferred Qualifications:Advanced Customer Support (ACS) is looking for Advanced Service Engineers (ASEs) to deliver proactive and reactive technical support to customers. The Advanced Customer Support (ACS) is a unit within Oracle's Customer Service Organization that enables long-term advanced support relationships with many of Oracle's largest customers. Advanced Services Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximize the stability, availability and performance of their critical business systems.Responsibilities: Proactively work with ACS customers to ensure their successful deployment of the Oracle Database and related products in On-Premises and Cloud environments.Assist customers in their Journey to Cloud - transition from On-Premises Database environments.Support customer Databases and related products in Public, Private and Hybrid Cloud.Participate in service delivery.Deliver according to internal methodology and quality standards.Identify required/recommended actions on Customer systems as main output of service delivery, based on available best practices and delivery methodology and tools.Escalate Customer issues to Technical Account Manager where relevant.Recommend in relation to the technical competency areas.Propose integrations to existing delivery methodology and tools to fit new products or services.Contribute to testing and validation of tools defined for delivery of service.Provide Technical Support to Technical Account Managers.Stay closely connected to our Database International community of ASEs.Profile: Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred.8+ Years Oracle DBA on Production Systems, supporting critical environments.Cloud environments knowledge (any vendor, any type of deployment).Oracle Certifications are a plus.Work experience in Oracle Database, specifically:TroubleshootingPerformance tuningHigh Availability: EXADATA, RAC, CRS, ASMBackup and Recovery projects. RMAN. ZDLRA will be a plusEnterprise Manager Grid ControlExperience/knowledge in the following topics is a plus:MigrationsOracle Golden GateOperating Systems administration (Oracle Enterprise Linux, Red Hat Linux or any enterprise-level Unix or Linux distribution)Oracle Engineered Systems (Exadata, ODA)Virtualization solutions (Oracle OVM, VMware...)Fluency in Spanish and English is requested.Located in Madrid, Spain.Availability to travel, in and out of Spain.Availability for On Call and Out of Hours working.Detailed Description and Job Requirements: As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
