Genesys has forged a new market sector and we are seeking extraordinary Account Directors who can be the catalyst for our continuing growth and success. With personal impact and gravitas, you will be comfortable around the C suite customers. With a consultative selling approach, you will be able to position the full Genesys portfolio to the customer without effort. We expect you to step into the customer's shoes to help them see how they can reap the benefits our products will bring them. You can do this because you will have a deep understanding of industry drivers, challenges, and expected business outcomes. Our Account Directors work cross-functionally, and across regions, if required.
They orchestrate internal teams as well as partners along the Sales Process to ensure the customer is provided with effective and knowledgeable service. In this role, the primary responsibilities will include (but are not limited to):
Taking appropriate actions to increase our net logos and winning Service Provider business by meeting prospective customers, developing a deep understanding of their current and future environment.Understanding your customers, partners, and the joint opportunities that brings to innovate and co-create together to mutual success.Developing strategic account plans for your account(s) and executing on the plans you have designed.Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers' business, and sharing a compelling plan on how Genesys can help solve the Service Providers' business challenges.Pulling in overlay expertise to support value realization.Proactively identifying and managing customer concerns or risks to guide the customer to the best-fit offer.Helping to facilitate a smooth transition from pre-commit thru to implementation.Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.Developing and maintaining competitive knowledge on industries and products.Providing feedback to Genesys on the future roadmaps that our SP clients require.Collaborating with peers and management to continually improve the customer journey. You will do all of this while maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships. Additionally, you will constantly be an advocate for the upsell and cross-sell opportunities with existing customers and at all times a Brand Ambassador for Genesys.
Minimum RequirementsDemonstrable business-to-business experience with a track record of success in complex and consultative sales environments.Familiarity and comfort with subscription sales.Proven success with working at C suite level.Proven record of meeting/exceeding established goals.Able to talk to sustained strategic account focus over a long complex sales cycle.Understand and exhibit a growth mindset.Be able to communicate with humility and authenticity.Know when to ask for help and be prepared to offer it when you see others need it. Preferred SkillsHave worked in a Service Provider environment and understand their drivers and DNA.Enterprise software or contact center industry experience.Cloud or SaaS-based software sales. It's an amazing time to join Genesys, named by Gartner as a Leader in the 2021 CCaaS Magic Quadrant for the 7th straight year.
About GenesysGenesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Covid-19Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. Genesys encourages everyone who can get vaccinated to get vaccinated; it's the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines. As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
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