(Seh-700) - Customer Service & Sales Representative (French &

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit French & Flemish speaking Customer Service & Sales Representative (Belgian Market) for their Barcelona office.
PositionCustomer Service & Sales Representative
LocationBarcelona, Spain
Employment typeFull-time
RemunerationBase salary + bonuses.
DUTIES AND RESPONSIBILITIESManage inbound calls and ensure quarterly quota is reachedPlace outbound calls when requiredQuote creation and follow upUse upselling/cross-selling techniques to maximise revenueStay up to date with active promotions and campaigns to maximise their successEnsure personal knowledge of the portfolio is maintainedTrack on stock availabilityCross language backup if neededAnswer and deal with customer post sales requestsSolve status queries.REQUIREMENTSNative/fluent in French, both oral and written. Fluent in English & Dutch (at least B2 level)Minimum of 1-year relevant experienceKnowledge of sales techniques (up-/cross-selling, objection handling, etc.)Computer literate with solid IT knowledge and technical understandingOutstanding communication with ability to emphasise, negotiate and persuadeResourceful and stress resilient personality that can adapt and remain calm in all situationsExceptional customer facing and customer care skillsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being team player at the same time.BENEFITSExcellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full
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