Job Description: CA SW & Security Product Manager HP is the world's leading personal systems and printing company. We create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are currently in the middle of a digital transformation where we are migrating from introducing just products to delivering services and solutions to our customers. This means that we will enable new customer relationships and new software and services to increase the value we deliver to our customers.
This position as a Customer Assurance SW Product Manager will have as a main duty to provide proper requirements to the future SW/Solution products, drive transformation processes across the service organization, and manage escalations from the field.
Responsibilities New Software/Solution introduction: Define requirements to meet service & support customer journey requirements for each product platform. Ensure SW and solutions are part of new product introduction by partnering with CA Product Managers to ensure progress at the different milestones. Define requirements for future SW products coming from the field request to enable continuous improvement. Validate SW and services value proposition and performance with customers. Provide feedback to development teams to fix issues before the solutions introductions. Define processes to support our customers on SW/solution properly and collaborate effectively across the organization. Create proper connections to other businesses to understand potential synergies. Develop training for Services for SW products. Define SW training path for Services engineers to ensure proper adoption of new tools and teach needed skills. Connect with Software and Services teams to improve knowledge across organizations. Security product management: Collaborate with cross-functional teams to define product vision and strategy. Develop business cases for new features and services. Prioritize security features and enhancements in the product roadmap. Manage the delivery of new security features, services, and upgrades. Provide advice to management, product teams, and R&D on security considerations. Develop strategies to address security risks in product design and implementation. Stay informed about cybersecurity best practices, standards, and emerging threats. Elevation management: Support regional delivery teams by managing technical escalations, providing high technical troubleshooting knowledge through engagement with SW and Services teams. Setup and improve the processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures. Lead the Voice of the Customer process to ensure current products are continuously improved and to ensure this feedback is captured for the design of future products. Lead the deployment of product software fixes & updates to the field with the objective of mitigating customer and warranty impact of product issues and improving customer experience. Technical communication to service & sales communities. Keep the training content and the product technical information updated. Create dashboards to keep all stakeholders updated. Education & Experience University degree from BA/BS or Master's in Computer Science or Telecommunication Engineering with specialization in cybersecurity, information security, or a related field. No work experience is required; appropriate internships related to the content of the position would be valuable. Desired any relevant certification such as CISSP (Certified Information Systems Security Professional), CSIM (Certified Information Security Manager). Knowledge & Skills Good leadership skills. Demonstrated ability to partner across teams. High level of energy and autonomy. Proven project management skills. Excellent oral and written communication skills. Power BI expert knowledge. Customer focus. Analytical & problem-solving skills. Capacity to quickly learn and embrace new challenges. What we offer: Opportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning. An attractive benefits package:
Health & Life insurance. Lunch at reduced prices at our canteen/ticket restaurant vouchers. HP product discount. Work-life balance / flexible working hours. Women, Pride, Young employees, Sustainability, and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. We also dedicate time and resources to contribute to our community through Corporate Volunteering activities, including our onsite HP Charity day. Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually. Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities. We have an onsite Doctor and medical team for our employees, including services such as nutrition, physiotherapy, and general health. Printing Happy hour – from photographs to large posters and hands-on workshops to print with the latest technology – from wall covers to 3D printed models. Dedicated lactation room. Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on improving business acumen, work-life balance, and skills of the future, etc. Sounds like you? Apply and let's have a talk!
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