.Location: Madrid, SpainMissionAs part of the Kudelski Security's Managed Detection and Response (MDR) department, the Cyber Security Operations Engineer is responsible for delivering to our clients customized MDR services experience which complement its standard service offering.ResponsibilitiesThreat Monitoring:Be the main point of contact of the Cyber Fusion Center at the client's side.Support standard Cyber Fusion Center activities such as threat monitoring, security service management, endpoint detection and response, vulnerability scanning services.Investigate/remediate incidents escalated by the Cyber Fusion Center or Client's internal units.Write specific incident response playbooks for the Client.Define, test, deploy or perform specific use cases and correlation rules, threat hunting activities and threat intelligence activities for the client.Support large scale incident response activities.Service Improvement:Perform rules tuning of client SIEM in operation.Support rules factory program in improving the global set of detection.Qualify, analyze, and provide recommendations for new standard data source requests.Support Product teams to build best new services to fit with Operations capabilities.Contribute to client's security projects.Implement new tools or scripts to increase security operations' efficiency.General Responsibilities:Take responsibility for customer satisfaction and overall success of managed services.Recommend improvements for Standard Operating Procedures.Propose enhancements on tools and workflow.Document actions in tickets to effectively communicate information internally and to customers.Adhere to policies, procedures, and security best practices.Requirements / ProfileYou have:Minimum 3 years' experience in information security, particularly in cyber operations.Excellent client service skills.Knowledge of incident response processes (detection, triage, incident analysis, remediation, and reporting).Experience with one or more of the following technologies: EDR/NGAV, SIEM (Splunk), Vulnerability Scanning, Managed Attacker Deception, SOAR.Experience reviewing and analyzing log data, network packets capture.Strong knowledge of Windows/Linux OS, network protocols, scripting languages.Good knowledge in Cloud and OT/ICS technologies.An excellent knowledge of the security landscape and different security visibility solutions (SIEM based visibility vs EDR).These would be a plus:Technical certifications on vendors' product, Splunk.Any other languages are an asset.You are:A team player who is willing to work closely with our internal stakeholders to help them optimize their deliveries.Transparent, and able to share/take constructive feedback to help us aim at the greater good.At ease with solving complex problems by seeking end-to-end and scalable solutions.Dynamic, with strong interpersonal and communication skills.Able to handle and prioritize parallel tasks with multiple interfaces
