We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity As part of the Security Team, you will join a global Security Operations team, and contribute to UserTesting's Corporate Security Framework from a technical and compliance perspective.
Assist customers in understanding and evaluating UserTesting's security profile, both in writing and on calls.Triage security alerts from security monitoring tools (AV, DLP, SOCaaS).Respond to security incidents and help keep track of post-incident tasks.Participate in internal audits and support external audits.Carry out third-party risk management assessments and risk reviews of external vendors.Identify and communicate current and emerging security threats.Identify security gaps in existing and proposed technologies and recommend changes or enhancements.Contribute to the design and implementation of enterprise-class security systems.Demonstrate UserTesting's values through work product and within day to day team interactions. What we're looking for Competence and experience in 1-2 of the following areas:Incident Response, Third Party Risk Management, Compliance, Vulnerability Management, Data Loss Prevention (DLP), Auditing, Privacy Operations, Identity Access Management, Customer Support.Candidates living in Barcelona or Edinburgh is strongly preferred.Desirable but not required: Experience with Security frameworks such as NIST CSF, ISO 27001, SOC2.Experience developing and maintaining policies, procedures, standards and guidelines.Previous experience working with risk assessment methodologies.Experience ensuring applications are secure throughout the software development lifecycle.Benefits: Private medical and dental.Monthly wellness and telecommunications reimbursements.Work from home office equipment stipend.Flexible hours.Generous holiday entitlement.Your Birthday off!Mental Wellness Employee Assistance Program.Cycle to Work scheme.Employee Referral Programme.Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee.Enhanced family leave.Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting.Please note: You are not required to create a Workday account when you apply to this position! UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
About UsWhat we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.
At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.
We're leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.
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