¿Tiene excelentes conocimientos de sistemas operativos y redes?
¿Desea formar parte de un departamento de soluciones informáticas dinámico e innovador?
¿Te apasiona ofrecer un servicio al cliente de primera categoría?
¿Le interesa? Creemos que sí.
Se trata de un puesto híbrido permanente con base en nuestra oficina de Madrid.
El horario de trabajo es de lunes a viernes de 08:30 a 17:30 o de 12:00 a 21:00, y los sábados y domingos de 07:30 a 21:00 en una rotación de 12 semanas.
Como miembro clave de nuestro equipo de asistencia de segunda línea, desempeñará un papel esencial en la asistencia a nuestros clientes. Su experiencia garantizará que nuestros clientes reciban el máximo nivel de servicio y conocimientos, manteniendo nuestra reputación de excelencia en el sector.
What you'll be doing:
Working on server software installations, updating server software, and working on all technical issues to completion.
You will also be the primary resource to attend site at client sites for onsite work or urgent fixes.
Working with our ticketing system to ensure all escalations are actioned in a timely manner and all notes are correctly recorded and up to date.
Accurately log all work or updates from customers against tickets/projects.
Responsible for making system-wide technical decisions that affect client infrastructure and suggesting IT development to clients.
Keep all documentation maintained and updated.
Assist clients with information requests/audit queries/ISO certifications.
Work with our Client Services team to develop and manage the relationship with clients.
You will also be involved with delivering development projects independently and larger ones with the wider business.
Be an additional resource for inbound calls if the First Line team are unavailable.
Our ideal candidate will:
Have previous experience on a First or Second Line Technical help desk.
Have great customer service and the ability to put customers first.
Have great organisational skills, able to keep tickets up to date and in line with KPIs.
A strong desire to learn and the confidence to seek advice from technical specialists.
Have a good working knowledge of systems including Microsoft Windows Server, Active Directory, Microsoft 365 and MikroTik Routers.
Have some knowledge of switches such as HP, MikroTik, or Zyxel and some knowledge of Wireless APs like MikroTik or Unifi.
This role will require driving to sites, so your own vehicle and full driving licence are essential.
Flexibility is needed to work the occasional weekend on call.
At ASK4 we are proud to be an equal opportunities employer. We value an inclusive culture and do not discriminate. Our hiring outcomes and commitments are based upon your talent and experience.
Tipo de puesto: Jornada completa, Contrato indefinido
Sueldo: 24.975,00€-29.024,00€ al mes
Beneficios:
Eventos de la empresa
Parking gratuito
Plan de jubilación
Seguro de vida
Seguro médico privado
Teletrabajo opcional
Ubicación del trabajo: Empleo presencial
Fecha de inicio prevista 09/09/2024
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