Hi there! We are The Missing Sock, and we are hiring within the Customer Support Team!About Seasonal Customer SupportThe Seasonal Help Desk Agent is responsible for delivering exceptional customer service and supporting operational tasks to ensure a seamless experience for parents and schools. This includes handling customer inquiries and offering successful solutions, generating customers' unprocessed orders, and creating and overseeing special requests inquiries. You will be in constant communication with three teams: Editing, Account Managers, and Customer Support.About The Missing SockWe specialize in capturing family memories, and our biggest challenge is capturing the essence of the people behind the camera. As a team, we strive to make each client smile, laugh, and cry out of happiness by capturing them and their family in the most authentic and natural way possible. At TMS, we live for the moments that are impossible to put into words! We strive by taking care of every detail in all our services, and our strategy is simply to be extraordinary in ordinary moments. We are passionate about telling stories; regardless of whether we are doing school pictures, maternity, birthday parties, graduations, or just 'because', we believe that every important moment in a human's life should be captured and preserved for many years to come. We differentiate ourselves by elevating the simplest photography to make a memory unforgettable. Additionally, The Missing Sock has a young, professional, and passionate team that cares about the client and accompanies them throughout the process, from the beginning to the end, with agility and ease.TasksAs a Seasonal Customer Support, these are your top responsibilities:Customer Interaction: Provide support to parents, families, and schools through various customer service channels.Order Assistance: Assist customers with photo orders and provide immediate support.Issue Resolution: Listen to customer concerns, resolve issues, and prioritize timely ticket resolution for daily closure.Data Administration: Update customer's information and requests, gallery details, and shipping status.Gallery Management: Prepare and activate galleries, communicate, close, and send for printing.Digital Image Delivery: Prepare and send digital images to schools (e.g., yearbook photos, staff portraits, class pictures, graduate portraits).RequirementsWhat do we expect from you:You are a team player.You have the ability to self-manage.You are super organized.You are able to learn and master a new task in a short time.You are highly detail-oriented.You have the ability to find logical solutions and carry them through.You are a critical thinker.As a Seasonal Customer Support, these are your must-haves:Fluent in English (C1 - C2) — We work with clients all over South Florida and Houston. In addition, we are a multicultural team. Without a doubt, it's the language we use to communicate.
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