.Scheduling Success Coordinator (Benelux / Nordic) Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at About the role: As a Scheduling Success Coordinator , you will primarily schedule and confirm all customer on-site requests, helping to maximize the effectiveness and efficiency of Agilent's field organization, focusing on resource optimization and meeting customer expectations. You will confirm all scheduling plans for Agilent Field System Engineers (FSE) and Authorized Service Providers (ASP) for services such as installation, repair, and maintenance on analytical instruments. You are the single point of contact for the FSE, ASPs and customers for all on-site requests (that includes scheduling and rescheduling). Overall, you own the scheduling planning board and will continuously be driving towards daily improvements. You are directly responsible for meeting customer response times, providing quality service and making sure all field resources are effectively deployed for customer on-site services, ensuring the most cost-effective resource is selected, by assigning the right service engineering resource, in the right location, at the right time. Your objectives will be: Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner's for installation, repair, and maintenance services, for instruments at customer sites Successfully manage communications with the customer and internal stakeholders Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience