La Residencia, A Belmond Hotel, is recruiting a Recepcionist to join the team in Deia, a small village in the UNESCO protected Serra de Tramuntana in the West of the island of Mallorca, Spain. Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world's greatest travel adventures. Today, our collection includes one-of-a-kind hotels, trains, river cruises and safari lodges in stunning destinations across the globe. Each has an incredible story to tell.You will embody the Belmond Behaviors:Genuine Characters - We are genuine characters and great storytellers.Proud Custodians - We are proud of, and protect our products, their environment and heritage.Caring Hands and Hearts - We respect and take care of each other, and the communities in which we work.Pioneering Mindset - We discover, learn and grow, creating personal journeys.Are you someone that has a big sense of responsibility and who likes teamwork? Do you have a strong focus on excellence and guest satisfaction, are you emotionally intelligent and able to anticipate guest needs? Are you not thrown off by working in a remote yet beautiful location? Then you are the one we are looking for! Join us and help us in working towards our ambition to become the best hotel in Spain.A day in the life of a Recepcionist at La Residencia consists of:OBJECTIVES OF THE POSITIONProvide the guests with the best service on their arrival to the hotel, during their stay and after their departure, through professional assistance and a positive attitude at all times.GENERAL DESCRIPTIONThe Receptionist at La Residencia strives to exceed guests' expectations, provides assistance with any request our guests might have, anticipates guests' needs by offering personalized service and makes the satisfaction of the guest his/her first priority.RESPONSIBILITIES AND TASKSPerform check-in & check-out following LQA standards.Provide a delightful arrival experience showing the hotel and escorting the guest to the room.Make sure every guest request is fulfilled in a timely manner and it is not left unattended.Communicate with porters Team to ensure efficient luggage assistance.Communicate with Housekeeping/F&B/Engineering to coordinate guest experience.Actively use Infor, Alice, The fork, Book4Time and our internal software/app.Handle guests complaints ensuring appropriate assistance is offered and follow up is always granted by a supervisor/manager.Answer the phone following LQA standards and provide the best assistance.Perform charges, payments and discounts, making sure every charge in the guest bill is clear and correct at all time.Manage cash float according to the local law and hotel rules.#J-18808-Ljbffr
