Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
The Harley Owners Group (HOG)
Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximizes the HOG member experience. We are looking for a passionate and driven person that is always on the lookout for providing the best possible customer experience.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a can-do attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets / SLA while working on personnel targets.
TasksWhat you will be doing? Represent the H-D Brand and its valuesAssist & support customers with a bespoke and exceptional serviceAnswer customer telephone, emails and post enquiries and escalate to relevant partiesManage the customer relationship focusing on developing and retaining customers and membersEnsure an optimum customer experience through every customer interactionProcess Payments on behalf of HOG membersDrive revenue opportunities through cross-selling and upselling where relevantCapture H-D customer and member feedback and report back to management for improved customer experienceAccurately maintain and update HOG member records on SalesforceCommunicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfactionRequirementsWhat skills & experience you will bring to us? A fluent level of Dutch with exceptional grammar and spelling skillsA high level of English (Both written and spoken)A fluent level of German is a plusExcellent written and verbal communication skills across languages supportedPositive, enthusiastic, friendly personality, a natural communicatorStrong listening and influencing skillsAbility to perform under pressure, and think quicklyAbility to handle complaints and difficult customersBeing passionate about motorcycles is a big plus!BenefitsWhat do we offer?
Start date: September 9th
Contract: Temporary 9 months (1-month probation period)
Full time: (39 hours / week)
Working days / Hours: Mon-Fri, 9am-6pm
Salary: €20,349
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