WHO WE ARE: Have you ever booked a hotel online?
Then you've probably used D-EDGE without knowing it.
Mission: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures: D-EDGE is the European No.1 and World No.3 hotel distribution technology provider in hospitality.
With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools.
With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
Values: At D-EDGE we are driven by these 4 key values: We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND WHAT YOU'LL BE DOING: YOUR SCOPE: Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
Be the first contact for new hotels, understanding the client's needs and providing the best services needed.
Set-up products included in the contract for the hotel.
Ensure processes are followed for smooth activation/implementation.
Follow the onboarding journey.
Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration.
Record and update all activation/implementation tasks and status into Salesforce CRM.
Log tickets properly in Salesforce CRM for all issues encountered during activation/implementation.
Keep up with D-EDGE products and features evolutions.
Manage online or on-site training.
Understand and analyze the customer's need.
WHAT YOU'VE GOT: This position can be based in Barcelona, Venice, or Lisbon.
The job has been tailored for you if: You are proactive and can work independently.You are flexible, and have strong analytical skills and an eye for detail.Problem-solving.Teamwork.Project Management skills.Outstanding communication and writing skills.Experience with B2B technology company or hotels.Knowledge of the Hospitality, GDS, or OTA.Google Suite.You are fluent in English and Italian.The icing on the cake: Training and teaching experience is a plus.
WHY YOU'LL LOVE US: D-Edge is Remote Friendly: 2 days in the office/week.
Meal vouchers.
Health insurance.
Accor Employee Card: Discount on hotel bookings.
12 days per year to get involved in NGO projects.
Career development: we want you to progress and be free to choose which direction you want to grow.
There are also opportunities for internal moves.
RECRUITMENT PROCESS: Telephone interview with Talent Acquisition Team (Let's get to know each other) (~30 or 45 minutes) #J-18808-Ljbffr