.Basic Qualifications:High school diploma or equivalent.Experience providing support and service to Customers.Language – Fluent in English & Turkish.Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook, and Excel.
Able to use online communication and collaboration tools with ease.Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.Excellent listening skills; able to demonstrate empathy and willingness to help.Prior Contact Center experience very helpful (preferred).Overview:Amazon.Com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners.
We obsess over providing world-class support to Sellers selling on the Amazon platform.
We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Position Title: AHS SpecialistShift Requirements: Shifts with weekend rotation (up to 2 weekends per month).
Working Hours: 09:00 PM - 5:00 PM CET.Work Location: This is an office-based role, at our premier office facility in Barcelona, Spain, in the heart of the city's technology hub in the @22 district, Poblenou.
Presence in the office is required 5 days a week.In Account Health Support, we help third-party Sellers sell their products through our Amazon marketplace by ensuring the Sellers are compliant with Amazon policies.
We interact with Sellers from across the world via phone & email in a contact center environment where we answer their questions and resolve their issues regarding Amazon's business policies, operational processes, and technology platforms.Key Job Responsibilities:Supporting Amazon's Selling Partners to solve any incoming issues via 2 channels of communication (Phone & Email).Managing high volumes of inbound and outbound calls (up to 80% of work time) & emails.Strong investigation skills to find root cause of Account Health related issues and the ability to navigate Sellers in providing viable solutions.Identifying Seller's needs, clarifying information, researching every issue, and providing solutions.Exemplifying Amazon's Leadership Principles, such as Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.Building sustainable relationships while engaging customers by going the extra mile.Ability to consistently achieve productivity and quality performance goals.Documenting all Seller interactions and information according to standard operating procedures