Description: At Hitachi Energy, our purpose is advancing a sustainable energy future for all.
We bring power to our homes, schools, hospitals, and factories.
Join us and work with fantastic people while learning and developing yourself on projects that have a real impact on our communities and society.
Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Mission: As part of our growth strategy, Hitachi Energy has recently finished a multi-year project (Reiwa) to upgrade our core ERP systems to SAP S/4HANA, standardize our IT application landscape, and digitize our business processes to meet the needs of our expanding business.
The SAP Process Excellence team within Hub Europe supports the transformer factories and service centers across Europe to optimize the value of our SAP investments by leveraging best practices to enhance end-user experience, assisting local teams with training and issue resolution, and identifying opportunities for system enhancements and process improvements.
Based on the new SAP S/4 solution, you will be responsible for providing support to our European region, working with local business process owners (LBPO) and key users to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests.
You will work closely with our SAP Center of Expertise and RUN organization and management to ensure the ERP system is functioning smoothly and to continuously improve user experience and business processes.
This role is to support our units in Europe operation on architype Engineering to Order.
Our largest factories are in Germany, Spain, Italy, Poland, and Finland.
Onsite support of approximately 50% in one factory and a travel activity of around 20% is required.
Your Responsibilities: Support the local SAP users by being the local contact for all end-user training and issue management.
Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools.
Work with local business process owners to understand their highest priority challenges and collaborate with the central support teams to resolve issues related to the SAP system.
Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.
Enable key users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.
Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.
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