Integrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Consultant is to support our outsourced clients as follows: Deliver configuration/consulting payroll services (SAP HCM ES).
Manage reported incidents and perform functional analysis and guidance/coaching on the technical way to implement it.
Generate easy-to-maintain error-free implementations and customizing respecting Alight best practices.
Provide documentation (both technical and functional) on issues handled.
Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met.
Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager.
Maintain internal and external contact and communication channels at appropriate level.
Communicate status, resolution, and root cause of assigned issues.
Understand the general flows in HR and the SAP HR architecture.
What we ask for: Bachelor or Master degree with a Business or Technical emphasis, or equivalent.
Intellectual curiosity and motivation to learn new technologies at a fast pace.
Strong interest in delivering high quality support in the field of Human Resources.
Ability to multi-task, to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards.
Service-oriented with a strong client focus and sense of accountability.
Be committed to the customer, the team and the project.
Strong analytical and problem solving skills.
Verbal and written communication skills in English.
Discretion and ability to respect the confidentiality of information.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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