TASKS: Process, track and solve 2nd and 3rd level support tickets for the SAP GTS services Compliance Management, Customs Management, Risk Management and Electronic Compliance Reporting.Analyze GTS-related technical application problems in detail and in search of sources of errors (and their solutions).Apply project related or demand-based adjustments of the SAP GTS standards.Work in close coordination with our customers and create well-tailored implementation specifications.Implement complex requirements via SAP GTS customizing.Conduct presentations and workshops for customers and interested parties.Constantly expand your skillset regarding SAP GTS (e.g., GTSe4H and extensions).Qualifications and Skills: University degree in business administration, (business) informatics, logistics or another comparable qualification.SAP application expert from industry or relevant professional experience as SAP logistics IT-module lead.Initial experience in foreign trade and SAP GTS is an advantage.Experience in the processing of support requests (incidents, changes, and service requests).Desirable: experience in dealing with Fiori applications relevant to the GTS-area and knowledge of SAP interface technology (e.g., SAP ALE / IDocs, EDI, etc.) and SAP programming (debugging).Heavily service-oriented way of working.An independent, proactive and at the same time team-oriented way of working is an important pre-requisite.Very good knowledge of English or German.Willingness to travel for occasional customer visits, company events, trainings, etc.Hybrid way of work, flexibility in terms of presence (combination of remote work and office days).Benefits: Continues training possibilities.Private health insurance.Tax benefit for restaurants and public transportation.Team events & Competence Center events.Variable bonus payments.Good equipment: iPhone, Lenovo Notebooks, ergonomic office desks, coffee, water, fruits and cookies.Flexible working hours.
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