.At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values. About Schneider Digital: All IT needs for SE are managed by a group called Schneider Digital (SD); spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers. Mission of the role Drive an effective and efficient support process in close collaboration with our vendors to the benefit of our business stakeholders. Manage the IT demands in accordance with the overall IT Schneider Digital Strategy. Participate in global projects across Region Europe. Ensure local involvement as well as local adoption of the solution. Provide functional specification of smaller change requests. Be the bridge between Business and our partners/vendors. Establish good relations with Stakeholders and Key Users within own perimeter.Key Responsibilities Operations: Ensuring operational stability and efficiency across the support model. Driving an effective support process. Being accountable for critical incidents management. Managing the operational and functional lifecycle of IT subjects in the perspective of end-to-end business processes. Enhancements: Following and managing local projects or enhancement realization. Clarifying needs expressed by users and validating requests. Transforming user requests into understandable demands for solution partners. Following up on the quality and testing of final solutions with vendors/solutions and business partners.Local and Global Projects: Delivering local and global projects within the DevOps scope (Finance and Controlling). Prioritizing projects and activities to fit Schneider Digital priorities. Managing and challenging project demands from the business and ensuring they are driven forward by suppliers or other Schneider Digital teams. Working closely with global capabilities owners and understanding new evolutions within the perimeter to promote the re-use of available functionality.Supplier Management: Acting as the contact person for suppliers (DTC team) within FICO activities.Stakeholder Management: Establishing sound relationships with functional key users and other key stakeholders. Ensuring that business needs are correctly taken into account by other teams/vendors and providing regular reports on demand