Salesforce Technical Administrator - Barcelona, Spain
Job no: 522450
Brand: Product and Technology
Work type: Full time
Location: Spain
Categories: Information & Technology
We are seeking a Technical Administrator that is motivated to provide advice and guidance around technical design decisions on our Salesforce platform, carry out key platform administration responsibilities, with a focus on low code configuration. You will be responsible for managing the Salesforce Platform as well as delivering enhancements and enabling new features/products to support our business needs. This role is analytical, hands-on, and the right candidate enjoys digging into requirements and working towards a solution in a collaborative environment.
Your opportunity...
We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.
Your mission... Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits.Assist with translating functional business requirements to technical design focused on enabling the business and support creation of User Stories within a Product Backlog.Assist with identifying unnecessary technical debt.Provide escalated technical user support – particularly post deployment (bugs/issues and data requests where Level 1, 2, 3 support teams require assistance).Design, configure, develop solutions using the full Salesforce toolset focused on declarative first.Configure objects, fields, page layouts, lightning record pages, record types, etc. in SFDC, ensuring alignment with requirements and existing security and structure.Work closely with business analysts and stakeholders to review business process and optimization of current solutions.Review, manage, regression test - Salesforce releases (3x per year).Assist with testing/QA (Peer Review).Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans.Support Deployment process by working within Sandbox environments and moving components through environments.Work with Developers to provide direction where advanced solutions are required.
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