Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a main focus on Innovation, is looking for a Project Manager.
Main duties:
Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
Share with the project team the client's vision, objectives, and expectations.
Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
Manage project progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
Provide visibility of project progress to the client and Customer Success Manager (CSM).
Lead follow-up meetings and steering committees.
Alert operations management of potential deviations.
Establish communication and risk mitigation plans.
Monitor all incoming and outgoing project documentation.
Ensure project deliverables adhere to quality standards.
Lead project demos for the client.
Lead the resolution of issues arising from project implementation.
Lead the relationship and pursue customer satisfaction regarding the project.
Ensure project objectives are met.
Evaluate the project afterward and identify successful and unsuccessful project elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential Up & Cross-Selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Experience needed:
+5 years of experience in PM roles.
+3 years participating in end-to-end CRM implementation processes.
Experience working with agile methodologies (SCRUM, Jira, etc.).
Medium – high level of English.
WHAT DO WE OFFER:
Permanent contract.
Flexible Schedule.
We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
Professional development: Evolve, grow and get where you want to go.
About us:
Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner.
Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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