Role: Salesforce CRM Administrator
Location: Chennai - Hybrid
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.
At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities.
Role Mission: The role of the Salesforce CRM Administrator is to manage and develop our Salesforce CRM platform to enhance our business development and marketing operations, manage existing client relationships and support new client wins in line with our business strategy. You will be focused on managing and improving data quality and analysis to provide accurate reporting, achieve effective targeting, cross-selling and direct marketing activity.
You will be proactive in providing real-time reporting so we can make informed decisions and drive improvements to marketing, business development and client management activities and processes. You will be instrumental in developing and promoting the use of the system with internal stakeholders. Training and supporting the business to use the CRM system will be a key part of this role to ensure it is integrated into our day-to-day operations and is the source of truth for prospect and client data.
You will also lead on CRM projects to support the implementation and ongoing development of our CRM strategy, including data and process improvement projects, system integration projects or the implementation of third-party systems to enhance our CRM capabilities.
Responsibilities: Subject matter expert for best practice implementation and ongoing development and management of our Salesforce CRM and CPQ. Manage pipeline data to ensure it is accurate and relevant through regular reporting checks and analysis. Oversee cleansing of contact data and undertake data upload activities, ensuring data is correctly structured and accurate within the system. Maintain price books. Produce regular reporting for the Business Development, Customer Success teams, Finance and Senior Management, delivering self-service reporting where appropriate. Be the go-to CRM and CPQ person within the business, training colleagues to use our CRM system effectively. Manage user guides and processes to support the effective use of our CRM and CPQ system. Manage system license allocations, access and permissions. Ensure the database is segmented effectively for targeted business development, marketing and reporting activities. Manage and develop our data quality framework to improve our data accuracy. Lead or be an active member on CRM integration, migration and automation projects to enhance our CRM capability. Work with internal stakeholders, system owners and third-party consultants to ensure the optimal flow of information and content between systems. Work with key stakeholders in the business to harmonise processes, systems, ways of working and CRM inputs. What We're Looking For: An experienced Salesforce CRM Administrator who has previously worked for a Global SaaS business. Experienced user and administrator of Salesforce CPQ. Implementation of Salesforce CPQ and best practice processes. A track record in overseeing Salesforce CRM / CPQ related integrations, migrations and automations. Attention to detail, with an ability to work with large amounts of records. Well organised and effective time management skills. Excellent interpersonal and communication skills (written and verbal). A high-level understanding of data regulation such as GDPR. We will provide the training, both in-house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Why Us? Globally, we are one of a kind! CUBE are a well-established market leader within Regtech. Growth & progression is key; last year we grew by more than 50%. We hire ambitious people that want to make a difference and find better, smarter ways of working. Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn't be a better time to join us!
Work Life Balance: CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host regular in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams.
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