Teladoc Health is transforming how people access and experience healthcare.
Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally.
Ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
Role and Responsibilities Provide technological solutions in its area of responsibility -Responsible for the day-to-day basis for Medical platforms technology -Provide technological solutions according to the business needs and identify opportunities to leverage the technological platform -Standardized development lifecycle methodology -Monitor and coordinate Teladoc technological partners (AM and project oriented) Project management -Manage, control and monitoring related projects in terms of project plans, scope coverage, monitor and review project progress and timelines and identify and resolve issues to ensure project success -Strong business insight and in-depth analytic skills -Facilitate requirements gathering and assist with the creation of project deliverables, as needed -Knowledge on configuration and customization of the Salesforce product in all declarative tasks -Lead end to end implementation planning including project management, issue management, communication and change management leveraging on Teladoc partners and suppliers -Collaboration with agile and multidisciplinary teams Business Support -Collaboration in incident resolution, problem and change management and product enhancements -Business support for correct use of applications, training, gathering requirements and demand coordination with key users Skills Requirements/Preferences -Hands-on experience 3 years with Salesforce Service Cloud -Salesforce Health Cloud knowledge is a plus -Salesforce Marketing cloud and Commerce cloud is a plus -Salesforce technical and architecture knowledge is a plus -Proactive attitude, communicate well and be willing to engage in a dynamic and agile team -Proficiency in Spanish and English is a must (written and spoken) -Other languages will be desirable Education Requirement -Recommended: Technical / Higher Engineering / Master, related to IT technologies