The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position: Sales Team Leader with GermanLocation: Gdansk, Poland
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team.Review and monitor work performance of all Sales Advisors.Undertake quarterly performance reviews and 1:1 monthly meetings.Ensure Advisors are recognized and rewarded for outstanding achievements/performance.Provide clear direction and guidance with a team's sales goals in mind.Facilitate a culture of open and honest 2-way communication.Maintain an environment which supports the spirit of teamwork.Ensure actions from employee satisfaction survey are implemented and continuously reviewed.Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types.Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.Ensure appropriate actions are taken to improve client satisfaction survey scores.Implementation and improvement of the processes.REQUIREMENTS:Native/fluent in German both verbal and written.Good command in English.At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders.Rev Ops Mindset.At least 3 years of professional experience in a BPO/Contact Centre environment.Vibrant and resolute personality to successfully lead and coach a team.Understanding of B2B sales operations and experience with sales KPIs.Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices.Effective task prioritization and time management skills, especially under pressure.OFFER:Opportunity to collaborate with top brands in the market.Attractive remuneration package.Private medical healthcare.Engaging role in shaping B2B sales for key partners.Ongoing professional development opportunities.Relocation support, if required.Dedicated and motivated team.Modern office environment, equipped with modern workstations, free beverages, and fruits.And many others!
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