The OfferRelocation packagePerformance bonusesPossibilities to grow inside the companyWork with one of the most well-known and leading software and tech companies worldwideMedical insuranceIdeal CandidateYour daily work will include tasks like these:Take responsibility over Team Management (40%), Organization (30%), and Reporting (30%)Monitor and report team performanceGive regular feedback on the agents' individual performanceMotivate the team and control turnoverOrganize weekly meetings to give feedback on team performance and inform on new procedures and upcoming changesKeep track of each agent's training and training needsParticipate in the recruitment process with the HR departmentManage all disciplinary issues effectively in communication with the HR departmentIdentify current and future hiring needs and communicate timely to ManagementEnsure that working processes and procedures are up to dateOffer support in critical problems (case escalations, emergencies, customer complaints)Take care of logistic problemsMaintain knowledge and expertise associated with relevant applicationsPrepare Service Level reviews and attend Service Level Review meetingsCollect metrics, analyze these, and report to customer/management/quality teamProvide other reports to management as required.The ProfileNative in Finnish both oral and written, C1 level of EnglishPrevious experience managing a Tech Customer Support Team at a call center/contact center is neededWorking knowledge of Windows, MS Office, and internet configurationBusiness knowledge and commercial awarenessCustomer service-oriented with the ability to emphasize and resolve issuesExcellent communication skillsLeadership skills with the ability to implement and manage change processesFollow the security rules of the companyEnergetic and motivated self-starter, capable of achieving the targets setResourceful and stress-resilient personality that can adapt and remain calm in all situations.The EmployerOur client is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
They specialize in recruiting Scandinavians, Dutch, German, and Finnish professionals for various positions around Europe.
The core of the company is their mission to help people secure great jobs abroad and to feel safe in their transition to a new life in a different country.#J-18808-Ljbffr