The Offer Relocation package Performance bonuses Possibilities to grow inside the company Work with one of the most well-known and leading software and tech companies worldwide Medical insurance Ideal Candidate Your daily work will include tasks like these: Take responsibility over Team Management (40%), Organization (30%), and Reporting (30%) Monitor and report team performance Give regular feedback on the agents' individual performance Motivate the team and control turnover Organize weekly meetings to give feedback on team performance and inform on new procedures and upcoming changes Keep track of each agent's training and training needs Participate in the recruitment process with the HR department Manage all disciplinary issues effectively in communication with the HR department Identify current and future hiring needs and communicate timely to Management Ensure that working processes and procedures are up to date Offer support in critical problems (case escalations, emergencies, customer complaints) Take care of logistic problems Maintain knowledge and expertise associated with relevant applications Prepare Service Level reviews and attend Service Level Review meetings Collect metrics, analyze these, and report to customer/management/quality team Provide other reports to management as required.
The Profile Native in Finnish both oral and written, C1 level of English Previous experience managing a Tech Customer Support Team at a call center/contact center is needed Working knowledge of Windows, MS Office, and internet configuration Business knowledge and commercial awareness Customer service-oriented with the ability to emphasize and resolve issues Excellent communication skills Leadership skills with the ability to implement and manage change processes Follow the security rules of the company Energetic and motivated self-starter, capable of achieving the targets set Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
The Employer Our client is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
They specialize in recruiting Scandinavians, Dutch, German, and Finnish professionals for various positions around Europe.
The core of the company is their mission to help people secure great jobs abroad and to feel safe in their transition to a new life in a different country.
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