The Offer Relocation packagePerformance bonusesPossibilities to grow inside the companyWork with one of the most well-known and leading software and tech companies worldwideMedical insuranceIdeal Candidate Your daily work will include tasks like these:
Take responsibility for Team Management (40%), Organization (30%), and Reporting (30%)Monitor and report team performanceGive regular feedback on the agents' individual performanceMotivate the team and control turnoverOrganize weekly meetings to provide feedback on team performance, inform on new procedures, and discuss upcoming changesKeep track of each agent's training and training needsParticipate in the recruitment process together with the HR departmentManage all disciplinary issues effectively in communication with the HR departmentIdentify current and future hiring needs and communicate timely to ManagementEnsure that working processes and procedures are up to dateOffer support in critical problems (case escalations, emergencies, customer complaints)Address logistical problemsMaintain knowledge and expertise associated with relevant applicationsPrepare Service Level reviews and attend Service Level Review meetingsCollect metrics, analyze them, and report to customer/management/quality teamProvide other reports to management as required.The Profile Native in Danish (both oral and written), C1 level of EnglishPrevious experience managing a Tech Customer Support Team at a call center/contact center is requiredWorking knowledge of Windows, MS Office, and internet configurationBusiness knowledge and commercial awarenessCustomer service-oriented with the ability to empathize and resolve issuesExcellent communication skillsLeadership skills with the ability to implement and manage change processesFollow the security rules of the companyEnergetic and motivated self-starter, capable of achieving set targetsResourceful and stress-resilient personality that can adapt and remain calm in all situations.The Employer Our client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
Our client specializes in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe.
The core of the company is our mission to help people secure great jobs abroad and feel safe in their transition to a new life in a different country.
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