DKSH's purpose is to enrich people's lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.
Performance Materials
DKSH Business Unit Performance Materials distributes specialty chemicals and ingredients for food, pharmaceutical, personal care, and various industrial applications. With 53 innovation centers and regulatory support worldwide, DKSH creates cutting-edge formulations that comply with local regulations. With around 1,600 specialists, the Business Unit generated net sales of CHF 1.4 billion in 2023.
As a Sales Support Specialist, you will leverage your technical knowledge in food concepts, effectively contributing to our supply chain processes. You will make a difference by ensuring regulatory compliance, managing critical documentation, and maintaining strong relationships with customers and suppliers, all while supporting seamless operations within a fast-paced industry.
Responsibilities:Support the Sales Manager in managing day-to-day businessRespond to customer and supplier queries in English and relevant local languagesProcess customer and supplier requests, ensuring timely creation and distribution of order confirmations, invoices, and regulatory documentsMonitor end-to-end supply chain operations, from procurement to final product deliveryProcess product and document approvals based on Specifications for Food, Regulatory, and Quality CertificatesObtain price offers, requested documents, and certificates from suppliersCollect and manage product information for the Sales ManagerValidate purchase documents and review Certificates of Analysis in compliance with regulatory standardsCollaborate with the European logistics and regulatory teamsMaintain a log for customer complaints and issues, and follow up on ongoing customer issuesOrganize and manage a document database for food safety and regulatory documents and certificates, including IFS CertificationCreate and maintain SAP master data, SKUs, and Salesforce (SFDC) materialsValidate VAT-related concerns with the VAT controller when neededCoordinate the dispatch of samplesMinimum Requirements:Minimum 5 years of experience in sales support, purchasing, and sales administrationTechnical skills and knowledge on food concepts (Nutrition, Technology of Food, etc.)Work experience in distribution, trading, or export/importSAP knowledgeProven ability in multi-tasking and prioritizing workloadHigh attention to detail, follow-through, and accuracyProficient in MS Office tools (Excel, Word, PowerPoint)Fluent in local languages and ideally in English, written and spokenAt DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives every day. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: DKSH Careers
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