Position Overview: We are seeking an experienced and detail-oriented Sales Support Manager to join our dynamic team.
The ideal candidate will have a strong administrative background, proven experience in interfacing between sales and administration, experience in KYC process and proficiency in Microsoft Dynamics 365.
This role requires excellent organizational skills, the ability to review, define and implement workflows, and the capability to efficiently manage lead assignments while supporting the sales team.
Key Responsibilities: Provide administrative support to the sales team, ensuring efficient operations and workflow management.
Interface between the sales and administration departments to streamline processes and improve communication.
Overview and coordinate our KYC process for clearance by Administration.
Utilize Microsoft Dynamics 365 to manage customer data, track sales activities, and generate reports.
Define and implement effective workflows to optimize sales processes and enhance team productivity.
Manage lead assignments, ensuring timely and accurate distribution of leads to the sales team.
Assist in the preparation of sales proposals, contracts, and presentations.
Maintain and update the CRM database, ensuring data accuracy and completeness.
Collaborate with internal teams, including marketing, product development, and customer support, to align sales strategies with overall business objectives.
Provide regular reports and updates to senior management on sales support activities and performance metrics.
Travel occasionally to meet with clients, attend industry events, and represent the company.
Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in a sales support or administrative role, preferably in the IT, telecommunications, or cybersecurity sectors.
Proficiency in Microsoft Dynamics 365 and other CRM systems.
Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Detail-oriented, with strong analytical and problem-solving abilities.
Ability to define and implement workflows and processes to improve efficiency and productivity.
Highly motivated, goal-oriented, and persistent.
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