Sales Support Lead

col-wideJob Description:**Descripción del puesto**:- Plan & manage customer support model store guidelines & standards to excellent standards- Manage and lead on delivery processing to meet UPH targets- Opens/closes store autonomously- Organizes & coordinates Customer Support teams- Stock Management- Updates on Communication both verbally and using Business ToolsEssential Duties & Responsibilities- Lead a full count and complete floor set before trading commences- Partner with the Floor Teams to identify Planogram Changes- Review live inventory and complete stock level call outs- Able to complete commercial walk round and give feedback on stock position- Receive and receipt delivery on IP and escalate discrepancies / in transits with Inventory Control- Manage iPod replenishment throughout trading day- Manage day to day H&S and rectify/escalate issues as needed- Lead by Example to maintain and protect Brand Integrity whilst resolving customer issues- Able to access, read and interpret key Business Reports- Coaches Individuals and Teams on SOP and Customer Support area procedures**Perfil**:- Previous experience within a retail supervisory position- Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment- Empower the Team to put the Consumer at the Heart of what they do- Able to prioritize work load, meet tight deadlines and specified standards- Excellent organizational, planning and time management skills- Ability to adapt to and implement Change- Excellent communication skills and the ability to engage motivate and influence others- Commitment to their own continuous development and supporting others- Required language: English + local languagePFS - Sales Support Lead