The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Key Responsibilities Build and maintain strong, long-lasting client relationships by delivering exceptional service and support. Develop and implement retention strategies to minimize churn and improve client loyalty. Monitor client accounts regularly to identify potential risks, opportunities, and areas for improvement. Identify upselling and cross-selling opportunities aligned with client needs and goals. Keep clients informed about market trends, news, and economic developments relevant to their trading activities. Act as the main point of contact for client issues, providing timely and effective solutions to ensure satisfaction. Prepare and present regular reports on retention activities, outcomes, and key performance metrics to management. Ensure all client interactions comply with company policies, regulatory requirements, and industry standards. Required Skills and Experience Native or fluent in Hebrew (both verbal and written), with a good command of English. Proven experience in a similar role within the FX/Forex industry or financial services. Strong understanding of financial markets, Forex trading, and related products. Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively. Customer-centric approach with a focus on providing tailored solutions to meet client needs. Ability to analyze data, identify trends, and make informed decisions based on market insights. Strong problem-solving abilities and proactive in addressing client concerns. Proficient in using CRM systems, trading platforms, and other relevant software. Benefits and Perks Attractive salary package with performance-based bonuses. Be part of a dynamic international team with a positive and friendly atmosphere. Assistance with relocation, including housing support and visa arrangements, if applicable. Opportunities for continuous professional growth and career advancement within the company. Dynamic and multicultural working environment in a leading Forex company. Regular team-building events, social activities, and company outings. Private medical insurance. Company discount card. And many other benefits!#LI-YM1