.Pampanga, PHJOB TYPE Full-TimePAY TYPES HourlyPosition Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for sales representatives to support various projects while representing some of the most recognizable brands in the world.
In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services.
If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you!
With our industry-leading training program, you are sure to thrive and grow.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.Key Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
Qualifications All positive, and driven applicants are encouraged to apply