We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.
What's On Offer Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues. We value Diversity, Equity and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds whether age, gender or other factors to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference!
Job Purpose To act as Sales & Procurement Operations Team Leader acting as a lead of the sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times.
Responsibilities Responsible for the day to day management of a Sales Operations team towards all sales related administrative tasks.Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners.Drive performance within the team by setting, measuring and managing against individual and team targets.Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners.Report team performance into the sales management team and develop action plans where improvement is required.Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution.Maintain regular external contact with our customers and key contacts to ensure service levels are met.Knowledge Skills and Experience Advanced Excel skills including pivot tables, v-look up and macros.Working knowledge of O365 and Outlook.Experience of working with SAP would be desirable but not essential.High proficiency in English.Analyze and resolve complex issues and problems in a timely and effective manner.Constructively work under pressure when faced with high workloads and deadlines. Able to work under limited supervision.Excellent communication skills at all levels of the business (verbal, written and face-to-face).Possesses strong organizational and time management skills, driving tasks to completion.Relationship building internally and with customers.Experience of working with a CRM system.Understands Sales and Operations Processes.Excellent people engagement skills.And last... but surely not least You will work in an international environment for a fortune Top100 organization.We are an organization wherein we take our values very seriously and wherein we pay sincere attention to 'diversity and inclusion'.An organization where humor and fun are very important. Work hard, play hard.A very active staff association.Hybrid working (2 days office - 3 days work from home).Best coffee.What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our.#J-18808-Ljbffr