Why SoftwareOne?
Today SoftwareOne is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud. Our 5,000 technology experts located across 60+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, we apply machine learning, delivering the visibility, insight, automation, and control customers demand to maximize their software investments. In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption, and minimize compliance risk. With our dynamic leadership and driven business strategy, SoftwareOne is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro, and many more.
The role
Roles & Responsibilities:
Contact with current customers on a daily basis.
Establish and expand relationships with key executives and decision makers within each customer and territory.
Develop and maintain exceptional consultative relationships with existing customers.
Work collaboratively with assigned Business Development Managers to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.
Grow and maintain existing customer and partner relationships through proactive telesales activity.
Manage quote creation, order processing, and day-to-day customer and partner requests.
Develop strong knowledge of leading industry trends through ongoing training with software publishers.
Act as key resource for leading industry volume license offerings.
What we need to see from you
1-3 years of professional administrative experience.
Customer service experience preferred.
Highly motivated and results oriented; entrepreneurial spirit.
Detail oriented with ability to break down projects into smaller tasks.
Knowledge of operational policies and procedures; customer service and developing and maintaining long-term business relationships.
Ability to analyze data, identify trends and develop recommendations for improvement; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; maintain and promote good client relations, maintain confidentiality of sensitive information.
Skilled in relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.
Job Function
SW&C Marketplace Delivery
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