.Curium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence and unparalleled service.With manufacturing facilities throughout Europe and the United States, Curium provides SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to more than 14 million patients annually. The name 'Curium' honours the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and highlights our approach to nuclear medicine. The motto 'Life Forward' represents our commitment to ensuring a brighter future for all those we serve: A better quality of care for our patients. A trusted partner for our customers. An employer that supports our valued team.Summary of Position All resources and logistics necessary to perform service activities on customer site. Responsible for planning and executing customer service department operations. Responsible for analyzing commercial data and suggesting areas of improvement.Essential Functions Direct people management responsibility including staffing and performance development.Commercial data collection and analysis.Propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Using technical experience and analytical thinking.Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.Requirements Bachelor's Degree in Business Administration or similar.Knowledge and experience in the pharmaceutical industry is a plus.Experience in planning and executing outages.Familiarity with Contractual/transactional Service Agreements.Demonstrated communication and organizational skills.Client-oriented