DescriptionTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing.
Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people.
We want our employees to be inspired and motivated.
Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a new Sales Onboarding Cluster Manager for our team, to supervise and analyze the efficiency of business with a constant focus on improvement of existing processes.
You will be managing different markets and will be in charge of coordination of the daily activities of all the stakeholders.ResponsibilitiesPerformance Management: Analysis and presentation for the performance and forecast figures to all stakeholders.Designing, implementing and coordinating the sales strategyDesigning, implementing and coordinating hiring and expansion strategiesEngaging and managing different stakeholdersWorking with HOB to lead the Operational efficiency of the business by exploring ways to improve the processesMonitoring the performance and development of the operational teamsProviding guidance to all team managers and ensure the achievement of targets and KPIs (121, coaching)RequirementsExperience as a Team Manager or similar role, preferably in sales environments.Consistent QoQ winning attitude, strong people orientation and structured strategyUniversity degree or equivalent experienceExcellent level of EnglishStrong presentation, analytical and problem solving skillsExecuting complex operations and solving problems persistently and at lightning speedStrong written and verbal communication skills, proficient in business writingAbility to work with multiple projects simultaneously in a complex environmentAll previous management experience will be taken into consideration.BenefitsFull time position (39h per week, Monday to Friday)This is a Hybrid working model in Barcelona.Competitive SalaryPermanent contractRelocation Support3 weeks of intense introduction training on Google Ads and specific sales training.Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEmployment with the world#39;s largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamIf you want to know more about moving to Barcelona, please click hereJob SummaryID: 689A9F041BDepartment: GL_OB_CLM
