KEY RESPONSIBILITIES Commercial & Customer Back-Office Support
Help customers resolve sales-related issues in a timely manner, providing real-time support on various requests such as product availability, deadlines, prices, and certificates (insurance, warranties, Poinçon de Geneve, authenticity).
Creating and processing orders promptly, handling requests for rush orders, and reviewing pending orders and customer requests to ensure satisfaction.
Handling administrative duties for the sales department (clients contracts, sales consignments, boutiques support).
Creating and distributing commercial documents to clients (price lists, product updates).
Managing billing and follow-up. Analysis & Reporting
Develop analysis tools for monitoring sales/retail performance indicators (KPIs), stock situation, and product performance.
Provide commercial data analysis such as budgets, sales results, and forecasts.
Monitor and report on new project performances.
Work with the Sales & Marketing Manager on the Year Strategic Plan and reports requested by HQ.
Assist management in core end-to-end business processes. Product & Supply Chain
Control stock, follow up, and replenish for both external boutiques and wholesalers (3 POS).
Provide retail support for supply tasks and POS assortment follow-up.
Manage novelties, icon, and scarcity pieces.
Conduct stock comparisons twice a year of POS physical stock (provided by partners) and IT stock in Booster. Marketing Support
Follow up on A&P budget and invoices.
Create purchase orders (SAP) and supply POS & merchandising materials.
Coordinate with external visual merchandisers and logistics to ensure timely reception of these materials at dealers (SAP).
Manage special consignment orders for marketing activations in a timely manner: calibers, travelling collections, heritage pieces travelling around Europe.
Follow up on logistics to ensure coordination between HQ, local logistics, and stores.
Assist in organizing operational events and participate in agencies debriefing sessions when required (Media, Press, Events & VM disciplines).
Assist in training organization with POS sales teams in MB dealers and EBs. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Required Experience: Minimum 3 years' experience in Sales and Marketing areas (Media, Press, Events, VM, CRM).
Technical Skills / Abilities:
Languages: Spanish, English (very high), & French is a Plus.
IT: Word, PowerPoint, Excel (very high), Outlook, Internet, SAP, BI, Salesforce.
Soft Skills Expectations:
Motivated and positive attitude, resilience, flexibility, capacity to learn, curiosity, confidentiality, service & sales-oriented, good listener & communicator, strong analytical, organizational, methodical and time management skills, critical thinking, pro-activity & problem-solving, documentation and writing skills.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
YOUR JOURNEY WITH US
We aim to provide a valuable recruitment process, allowing you to gain exposure to key decision-makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
2nd Stage – Interview with the Iberia Country Manager for Vacheron Constantin.
3rd Stage – Interview with the Europe Retail/Area Manager.
We are an equal opportunity company.
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