Sales, Marketing, Finance & HR Service Manager The Sales, Marketing, Finance & HR Service Manager will serve as the Service Owner for the DTX services listed below, ensuring exceptional Service Delivery to the Omya Business. This role holds full responsibility for the entire Service Lifecycle, guaranteeing that each service meets the highest quality standards.
Operating within a collaborative matrix management environment, the Sales, Marketing, Finance & HR Service Manager will work closely with key functions within the DTX organization, including Business Engagement, Enterprise Architecture & Innovation, Solution Design & Implementation, and Governance & Management. Together, they will ensure a seamless and integrated End-to-End Service Delivery of the DTX Services.
MAIN RESPONSIBILITIES: Service Lifecycle Management : Responsible for service delivery and managing the complete lifecycle of all related business and technical services, ensuring continuous improvement and high-quality service delivery.
Automation and Operational Efficiency : Ensure that operational processes are highly automated and efficient, minimizing manual efforts and focusing on an End-to-End Service Delivery approach.
Problem Management and Continuous Improvement : Identify, analyze, and address systemic service issues through the 'Problem Management' process to continuously improve service health and business satisfaction.
Cross-Functional Collaboration : Promote close collaboration with Business Engagement, Enterprise Architecture, and Solution Design & Implementation teams to ensure integrated and aligned service delivery with business requirements.
Budget Planning and Control : Responsible for planning and controlling the budget for the assigned services in alignment with the DTX Finance Team's requirements.
Contract Compliance with Partners and Suppliers : Ensure fulfillment of contracts with partners and suppliers in close cooperation with DTX Sourcing, Operations Management, and other relevant DTX functions.
The scope of services included but is not limited to:
CRM for Service & Sales users
CRM for Platform users
CRM for Visit Report users
Order Automation (SAP/OpentText)
SAP (Sales & Distribution / Logistics Execution / Material Management)
Finance (SAP Finance & Controlling, integration with TM5, Col.bi, CreditSafe)
KNOWLEDGE, SKILLS AND ABILITIES University degree in Computer Science or related
Proven track record for at least 5 years acting as an IT Service Owner/Operations Manager working in a global multinational environment with matrix management.
Recent Certification in ITIL v3/4
Experience in providing Service Operations for Manufacturing units within a company (preferably mining companies)
Proven track record of operating and maintaining complex and innovative solutions that deliver high customer satisfaction and value
Strong knowledge and experience in applying ITIL, IT Service Management, COBIT, and DevOps principles and practices to Service Operations
Strong and broad knowledge of actual IT & OT technologies
Strong leadership and organizational skills
Ability and willingness to work as a member of a virtual and global IT team in a matrix organization.
Fluent in business English
Ability to travel
WHAT DO WE OFFER? Language lessons in the company
Ticket restaurant
30 labor days of holidays
Medical insurance is 50% subsided by the company for employees and the possibility to integrate family members at a very good price.
Open and modern office environment
International environment with more than 25 different nationalities
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