The Company
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group's oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
The Hotel
The Hotel Mandarin Oriental Ritz, Madrid is a luxury Belle Époque palace in the city's famed Golden Triangle of Art. With over a century of history, it epitomises style and elegance. The hotel's rooms and suites, designed by Paris-based studio Gilles & Boissier, blend classic charm with modern comfort. As a culinary destination, Mandarin Oriental Ritz offers five restaurants and bars, curated by celebrated Spanish chef Quique Dacosta, including the Michelin two-starred Deessa. Guests can also unwind in the state-of-the-art wellness centre, making this iconic hotel a serene urban retreat. It's a true symbol of luxury in Madrid.
Responsibilities
To achieve budgeted room nights and average rate targets in keeping with the annual budget and sales plan for the Mexican market in Madrid.
To conduct market research to identify trends and opportunities in the Mexican market.
Set sales targets and create action plans with Top Producers to achieve our goals.
To review, analyze, adapt, and implement these findings with the Senior Director of Sales, potentially taking action to implement counteractions/programs.
To maintain and develop effective working relationships with all key industry decision-makers such as Travel Advisors and Travel Agencies.
Leads, coordinates, and builds the managed Group Business sales efforts.
Proactively manage, qualify, solicit, and book all the requests.
Organize and conduct sales appointments/sales calls.
Organize and conduct training sessions and presentations for clients.
To maintain a high level of prospecting, focusing on the development of new business.
Effective management of a portfolio of key accounts through planned sales activities.
To maximize sales activities to ensure occupancy, rate and yield objectives are achieved in accordance with transient sales plan and goals.
Builds and maintains strong relationships with key stakeholders/guests, partners and actively engage in sales activities, including negotiations and closing deals.
Monitor actual sales and revenues to determine variance, assess goal accomplishments and adjust strategies accordingly.
Able to work independently and make decisions based on established policies and procedures while sticking to budget.
Must have entrepreneurial mindset and be able to take initiative to capture business and maximize profits for the hotel.
Ensure accuracy for forecasting of revenues, monthly reports, sales budget.
Requirements
At least 2-3 years of experience as leader in sales – Previous Five Star/Luxury Hotel Sales Experience is essential.
Bachelor's degree preferred or equivalent work experience.
Must have an established network of connections.
Proficient with Salesforce and previous working knowledge of PMS systems.
Maintain a professional appearance and conduct personal behavior in a mature professional manner when representing the Hotel or company.
Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.
Excellent organizational skills and ability to work in dynamic and fast-changing environment.
Excellent communication skills with fluency in English and Spanish (both verbal and written).
Proven negotiation skills required; must be able to persuade and influence key decision makers in the marketplace.
Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives.
Benefits
Laundry service.
Free nights in properties of the company.
Canteen inside the hotel.
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