.Sales Manager, Athens Bringing smiles is what we do at TTEC... for you and the customer. As a Sales Manager working in our Athens, Greece site, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Reporting to the Senior Sales Manager, you will be responsible for leading a team of up to 10 sales agents and developing and implementing successful sales strategies. What you'll do as a Leader: Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers. Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue. Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values. Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities. Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. Build knowledge on client products and services - features, benefits and impact on Digital media/cloud based customers. Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement. What you'll do as Sales Manager: Manage Sales pipeline and regular forecasting to meet assigned goals. Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends. Develop and continuously improve lead qualification using established criteria and standards. Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations. Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results. Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times. What you need to succeed: Native or fluent in spoken and written English. Demonstrated success in sales, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line. Success with managing a brick and mortar team as well as drive success in a virtual/work from home environment. Demonstrated ability to be a quick learner