.Position SummaryContribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.E., reloads, referrals, additional sales).CRITICAL TASKSWorking RelationshipsReports to: Senior Sales Team LeaderInterfaces: Customers, S&M associates, department heads and other MVW associatesOverall ResponsibilitiesProvide appropriate information to all guests with accuracy, attention to detail and product knowledge.Perform sales presentation to potential owners generated through marketing programmes and self-generated leads.Maintain and exceed minimum performance standards as established by Sales management on a period basis.Liaise with administration department / client to ensure payment schedules are delivered on time and meet future payment requirements.Obtain referrals from new and existing owners.Follow up on sales leads, self-generated or provided by Sales Management and amend accordingly to improve sales results.Review own performance with Sales Management and amend accordingly to improve sales results.Essential Job FunctionsProperly learn and execute the endorsed sales process using the counselor sales person philosophy.Maintain an attitude of customer service throughout dealings with guests and owners.Assist owners when necessary with bookings, queries, etc.Commit to a personal ongoing self-development programme.Establish supportive and positive interaction with other Associates.Strive for a personal sales volume 20% above established target and maintain a volume per guest as dictated by Sales Management.Generate maximum amount of owner related business, through reloads and referrals.
After first year a minimum of 25% total net volume is expected.Remain current on company and industry information.Through professional persuasion, generate qualified prospective purchasers to attend Marriott's Club Son Antem sales presentation.Qualify clients according to the "details of participation" of any given programme.Explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.Coordinate appointments and the time of arrivals with the front desk at the Sales Centre.Contact In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business