Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWork with group contacts to facilitate program planning and requirementsCommunicate group needs and specifications to all relevant departmentsFollow up with Post-Conference reports and review group billingsInput all group bookings and update booking activities in the system on a weekly basisPrepare reports, maintain proper records and filing system in accordance to hotel's sales administration processArrange site inspections for potential clientsPromote positive relations with clients and attend to all requests expediently and courteouslyAcknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to managementUp-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenueQualificationsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all timesAdditional InformationExperience is an asset:Prior experience working with Opera or a related systemStrong interpersonal and problem-solving abilitiesFluency in English, additional languages are a plus
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