About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4 billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
Your Mission: The Sales Engineer is part of the rapidly growing AfterShip go-to-market organization.The primary goal of this role is to successfully increase the sales and adoption of the AfterShip solutions by working alongside the Account Executives and Customer Success Managers to effectively demonstrate AfterShip's offerings to and answer technical questions for mid market to enterprise-level corporate prospects.
This Sales Engineer will work closely with the Sales and Customer Success teams to ensure the prospective client understands their requirements are met with AfterShip's products, ready to begin onboarding and have technical & project based resources secured to start implementing.
This is a high-impact position within AfterShip's global team, reporting into the Manager, Sales Engineering based in North America. As such, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in North America or APAC (up to 2 - 4 times a week remotely). Meetings outside of regular business hours are planned with advance adequate notice.
What You'll Do: Engage with clients in a consultative manner to understand their business challenges and requirementsServe as the primary, ongoing technical point of contact for our prospects in presalesWork to help vet and close deals from a technical requirements perspectiveBecome a subject matter expert on AfterShip's products, platform and ecosystemDeliver product Proof of Concepts (POCs) and demonstrations that are tailored to the prospect's key use cases, business requirements and stakeholder audienceDevelop and present technical proposals, architectures and statements of work (SOWs) to our clientsAnswer questions about AfterShip's APIs, webhooks and integrations for our clients and partnersManage and drive RFP/Is and Security QuestionnairesConduct technical design thinking workshops & presentations to articulate AfterShip's value proposition and solution offeringsCollaborate with internal teams to ensure alignments between client requirements and AfterShip's capabilities
Who We're Looking For: 4+ years of experience in B2B pre-sales solutions engineering, sales engineering, or in a technical sales or consulting roleA Bachelor's degree is required, preferably in a technical fieldExcellent presentation and communication skillsHave recent customer-facing consulting experience with SaaS implementations and deploymentsSelf-motivated to dig in to learn about products, technology, customers and competitorsFamiliarity with eCommerce platforms (e.g. Netsuite, Salesforce, Microsoft Dynamics, Shopify, Magento, BigCommerce)Knowledge of APIs and previous exposure to programming languages like Go, Node.js, Java, React, and TypeScript – You won't need to write code, but you will need to be able to effectively collaborate between our clients and our Product and Engineering teamsStrong project management and resource management skillsAbility to manage numerous prospects simultaneously and work well under deadlinesAbility to work successfully as part of an international teamNative or near-native level fluency of English is required (C2+), with working level proficiency in French (B2+) as an assetLocated in Barcelona, Spain, with experience working in an international team preferredAt AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. Why You Should Join Us: We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You'll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.Perks: Competitive compensationRemote-first/hybrid-flexible work setupsHealthcare coverage offered from day 1Career progression & professional developmentInvest in your learning + monthly book perkIn-office lunch and commuter benefits for those located in our hub locationsWe are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job's location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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